L Blue & Red Crowntail Betta T-Shirt Size (Asian Size)

As at March 2019

Shipping Policy - Fishchick Aquatics
DOA (Dead On Arrival) Policy for Shipped fish

While we take great care in preparing and shipping

fish, sometimes the stress of transport is too great. We

are willing to refund the cost of any fish that arrives

dead in the bag –subject to the following terms and

conditions.

You MUST provide your FULL CORRECT

address and contact phone number every time

you purchase. Items shipped without a phone

number are NOT COVERED FOR ANY DOA or

LOSS.

A tracking number will be sent on the evening they fish

are shipped out. You must use this to keep an eye on

when the fish will be delivered and to note if there are

any issues. DO NOT leave checking the tracking until

days later!

Fastway Road Couriers

Fastway deliver door to door and require a signature

on receipt. If you are not there to sign, they will leave

the box. We do not cover any loss or theft of items left

without a signature. If you cannot be home, arrange to

have the box sent to a friend, relative or your work.

Any DOA must be photographed in the bag within 3

hrs of receipt of delivery (when you sign for the fish or

when it is left) Photos must be forwarded to

0431167315 or jodi@fishchick.com.au within 3 hrs of

receipt of fish.

It is your responsibility to contact Fastway in

your area to find out when the driver will be in

your street.

Go to https://www.fastway.com.au/courier-locator/

If you have not received the fish by the expected time,

you must call the courier and find out what is

happening. Fastway depots close at 5pm. Please do not

wait until 5pm to try and track down a shipment!

Not all areas can be serviced by courier. When sending

livestock, Fastway couriers will not be considered for

routes with travel time over 2 days.

Dry goods and accessories are acceptable.

Pricing: Blue Zone - $18, Lime Zone - $20, Red Zone -

$25, Orange Zone - $35

TOLL

Most shipments by TOLL are overnight.

If you are not there to receive the box will be left on

your doorstep.

https://online.toll.com.au/trackandtrace/

Conditions as per Fastway above.

Pricing: 1kg satchel - $25, 3kg satchel $28, 5kg satchel

$40

Items left without a signature are not covered for theft

or loss.

Couriered items are fully tracked. Lost or misdirected

items are generally recovered without issue.

For remote areas:

Shipping by Australia post is possible. This

method is used for areas not covered by

courier etc. This method seldom presents any

issues. However, we offer no guarantee for

fish OTHER THAN BETTAS that are shipped

by this method. All stock sent through the post

are at the buyers’ risk.

We offer live arrival on all Bettas for shipping

times under 2 days ONLY.

 

As per other methods, DOA must be photographed and

forwarded to us within 3 hours of delivery.

Items left without signature (optional extra of

$3) will not be covered for theft, loss or

delivery errors.

Cost guide:

$18 by express post

up to 3 small/medium bettas

or 1 trio of guppies

or 2 Giant bettas (short distance)

(Summer only, for winter, only 2 bettas and guppies

need to move to the next cost level)

$21 by express post = 1kg satchel

up to 4 small/medium bettas

or 2 Giant bettas (long distance)

or 5-6 guppies

$25 by express post = 3kg satchel

As per 1 kg plus

1 bag leaves

or 2-4 potted plants (depends on size)

or several accessories (depends on size) such as a tin of

BSE or scoop etc

$35 by express post = 5kg Satchel

up to 32 guppies

up to 20 medium bettas

up to 25 medium and small bettas

Up to 10 giant bettas

or a combination of fish and plants/accessories

Shipments containing no live fish, plants or

cultures: up to 500g = $8 standard post, $12 express

post, 3kg satchel = $17

Refunds

If all fish in a shipment arrive DOA we will refund the

cost of the fish and the shipping. If not all fish are

DOA we will refund the cost of the DOA fish only.

Payments by direct deposit will be refunded to your

account. Please provide bank account details. Paypal

payments will be reversed. Refund amount will be the

cost of the fish as if it was purchased separately,

regardless if it is part of a pair or trio.

Replacement stock shipped at buyer's expense. The

decision to refund or replace is at the sole discretion of

Fishchick Aquatics. If you elect to have a replacement

shipped and then change your mind you will not be

entitled to any refunds.

 

If your fish arrive sick or weak you must notify

us of their condition within 24 hrs.

Notifications after this time will not be

considered for any subsequent DOA claim.

Please accurately describe the symptoms, including

water parameters (precise measurements), so a

diagnosis may be made.

If you do not know the ideal water conditions for the

fish you are receiving please ASK or do some

research. If you do not know how to CORRECTLY

un-bag fish, please ASK.

Adjust your water to the requirements of the fish – not

the other way around!

QUARANTINE ALL NEW ARRIVALS

General shipping info: All fish are double bagged.

Goldfish, guppies and large fighters or wild bettas are

inflated with pure oxygen. We add some form of

shipping aid to the water eg stressguard/stresscoat,

ammolock. During cold months a heatpack is added to

the box. Halfmoon Males may be shipped lightly

sedated in an effort to prevent them chewing their fins

during shipping. This means they are often a little

groggy on arrival. Do not panic. Just allow the fish to

recover in his tank. Regardless of if they are sedated or

not, it can take fish a day or 2 to recover from shipping.

DO NOT FEED fish on the day of arrival. It takes time

for the gut microflora to re-establish. Most imported

fish are accustomed to live food. They may refuse

pellets. Vary the diet to see what they will accept. Feed

lightly for the first couple of days.

We would appreciate if you could advise us of any

adverse weather conditions, road closures, natural

disasters, local public holidays etc that may affect the

safe shipping of your fish.

We reserve the right to refuse to ship fish during

periods of extreme weather or times of natural

disasters.

During cold/hot weather we add heat packs/ice packs

at no extra cost.

*****

We CANNOT guarantee an exact shipping or

arrival date. You will be notified by email with

a tracking number once the fish have been

shipped. We ship out Mon-Wed. Those

packages with the longest travel time will be

shipped out first. It is not always possible to

send fish on an assigned day.

NB: There is NO guarantee that estimated

arrival times will be met.

Post can be delayed, airport workers go on strike,

natural disasters, accidents and breakdowns can stop

road transport. Arrival days are “best-case scenario”

ONLY. Please make alternative arrangements if you

cannot take possession of your shipment on other days.

If you take time off work, or arrange for someone to

be home to receive the delivery, be aware that it may

not arrive on that day.

PLEASE NOTE Re Bettas: we are not

responsible for fish that arrive with chewed or

damaged tails, fish that will not eat or breed for

you, or generally fail to thrive after they arrive.

All fish are in good health at time of shipment.

ANY BETTA WITH THE MARBLE GENE WILL

CHANGE COLOUR AND PATTERN OVER TIME.

White, gold, yellow and cellophane colours also change

over time.

Goldfish can also change colour. Please use fin shape

etc as identification before accusing us of sending you

the wrong fish.

**If you arrange payment for shipping you are

deemed to have agreed to these terms and

conditions **

*If you are under 18year of age you must have

your parent’s permission before purchasing*

Policy As at April 2019

© Copyright, Fishchick Aquatics April 2016