Lavender Dumbo HMPK Betta Female (0201-24)
As at Feb 2020
Shipping Policy - Fishchick Aquatics
DOA (Dead On Arrival) Policy for Shipped fish
While we take great care in preparing and shipping
fish, sometimes the stress of transport is too great. We
are willing to refund the cost of any fish that arrives
dead in the bag –subject to the following terms and
You MUST provide your FULL CORRECT
address and contact phone number every time
you purchase. Items shipped without a phone
number are NOT COVERED FOR ANY DOA or
A tracking number will be sent on the evening they fish
are shipped out. You must use this to keep an eye on
when the fish will be delivered and to note if there are
any issues. DO NOT leave checking the tracking until
Fastway Road Couriers
Fastway deliver door to door and require a signature
on receipt. If you are not there to sign, they will leave
the box. We do not cover any loss or theft of items left
without a signature. If you cannot be home, arrange to
have the box sent to a friend, relative or your work.
Any DOA must be photographed in the bag within 3
hrs of receipt of delivery (when you sign for the fish or
when it is left) Photos must be forwarded to
0431167315 or firstname.lastname@example.org within 3 hrs of
receipt of fish.
It is your responsibility to contact Fastway in
your area to find out when the driver will be in
Go to https://www.fastway.com.au/courier-locator/
If you have not received the fish by the expected time,
you must call the courier and find out what is
happening. Fastway depots close at 5pm. Please do not
wait until 5pm to try and track down a shipment!
Not all areas can be serviced by courier. When sending
livestock, Fastway couriers will not be considered for
routes with travel time over 2 days.
Dry goods and accessories are acceptable.
Pricing: Blue Zone - $18, Lime Zone - $20, Red Zone -
$25, Orange Zone - $35
Most shipments by TOLL are overnight.
If you are not there to receive the box will be left on
Conditions as per Fastway above.
Pricing: 1kg satchel - $25, 3kg satchel $28, 5kg satchel
Items left without a signature are not covered for theft
Couriered items are fully tracked. Lost or misdirected
items are generally recovered without issue.
For remote areas:
Shipping by Australia post is possible. This
method is used for areas not covered by
courier etc. This method seldom presents any
issues. However, we offer no guarantee for
fish OTHER THAN BETTAS that are shipped
by this method. All stock sent through the post
are at the buyers’ risk.
We offer live arrival on all Bettas for shipping
times under 2 days ONLY.
As per other methods, DOA must be photographed and
forwarded to us within 3 hours of delivery.
Items left without signature (optional extra of
$3) will not be covered for theft, loss or
$18 by express post
up to 3 small/medium bettas
or 1 trio of guppies
or 2 Giant bettas (short distance)
(Summer only, for winter, only 2 bettas and guppies
need to move to the next cost level)
$21 by express post = 1kg satchel
up to 4 small/medium bettas
or 2 Giant bettas (long distance)
or 5-6 guppies
$25 by express post = 3kg satchel
As per 1 kg plus
1 bag leaves
or 2-4 potted plants (depends on size)
or several accessories (depends on size) such as a tin of
BSE or scoop etc
$35 by express post = 5kg Satchel
up to 32 guppies
up to 20 medium bettas
up to 25 medium and small bettas
Up to 10 giant bettas
or a combination of fish and plants/accessories
Shipments containing no live fish, plants or
cultures: up to 500g = $8 standard post, $12 express
post, 3kg satchel = $17
If all fish in a shipment arrive DOA we will refund the
cost of the fish and the shipping. If not all fish are
DOA we will refund the cost of the DOA fish only.
Payments by direct deposit will be refunded to your
account. Please provide bank account details. Paypal
payments will be reversed. Refund amount will be the
cost of the fish as if it was purchased separately,
regardless if it is part of a pair or trio.
Replacement stock shipped at buyer's expense. The
decision to refund or replace is at the sole discretion of
Fishchick Aquatics. If you elect to have a replacement
shipped and then change your mind you will not be
entitled to any refunds.
If your fish arrive sick or weak you must notify
us of their condition within 24 hrs.
Notifications after this time will not be
considered for any subsequent DOA claim.
Please accurately describe the symptoms, including
water parameters (precise measurements), so a
diagnosis may be made.
If you do not know the ideal water conditions for the
fish you are receiving please ASK or do some
research. If you do not know how to CORRECTLY
un-bag fish, please ASK.
Adjust your water to the requirements of the fish – not
the other way around!
QUARANTINE ALL NEW ARRIVALS
General shipping info: All fish are double bagged.
Goldfish, guppies and large fighters or wild bettas are
inflated with pure oxygen. We add some form of
shipping aid to the water eg stressguard/stresscoat,
ammolock. During cold months a heatpack is added to
the box. Halfmoon Males may be shipped lightly
sedated in an effort to prevent them chewing their fins
during shipping. This means they are often a little
groggy on arrival. Do not panic. Just allow the fish to
recover in his tank. Regardless of if they are sedated or
not, it can take fish a day or 2 to recover from shipping.
DO NOT FEED fish on the day of arrival. It takes time
for the gut microflora to re-establish. Most imported
fish are accustomed to live food. They may refuse
pellets. Vary the diet to see what they will accept. Feed
lightly for the first couple of days.
We would appreciate if you could advise us of any
adverse weather conditions, road closures, natural
disasters, local public holidays etc that may affect the
safe shipping of your fish.
We reserve the right to refuse to ship fish during
periods of extreme weather or times of natural
During cold/hot weather we add heat packs/ice packs
at no extra cost.
We CANNOT guarantee an exact shipping or
arrival date. You will be notified by email with
a tracking number once the fish have been
shipped. We ship out Mon-Wed. Those
packages with the longest travel time will be
shipped out first. It is not always possible to
send fish on an assigned day.
NB: There is NO guarantee that estimated
arrival times will be met.
Post can be delayed, airport workers go on strike,
natural disasters, accidents and breakdowns can stop
road transport. Arrival days are “best-case scenario”
ONLY. Please make alternative arrangements if you
cannot take possession of your shipment on other days.
If you take time off work, or arrange for someone to
be home to receive the delivery, be aware that it may
not arrive on that day.
PLEASE NOTE Re Bettas: we are not
responsible for fish that arrive with chewed or
damaged tails, fish that will not eat or breed for
you, or generally fail to thrive after they arrive.
All fish are in good health at time of shipment.
ANY BETTA WITH THE MARBLE GENE WILL
CHANGE COLOUR AND PATTERN OVER TIME.
White, gold, yellow and cellophane colours also change
Goldfish can also change colour. Please use fin shape
etc as identification before accusing us of sending you
the wrong fish.
**If you arrange payment for shipping you are
deemed to have agreed to these terms and
*If you are under 18year of age you must have
your parent’s permission before purchasing*
Policy As at April 2019
© Copyright, Fishchick Aquatics April 2016
PLEASE READ THE SHIPPING POLICY BEFORE MAKING A PURCHASE.
Buyers from WA, TAS and NT please note the following:
Fish to NT require a translocation permit (free, online application)
Fish to TAS require an import permit. We may be able to arrange transhipping, additional fees apply. Please contact us BEFORE purchasing.
Fish to WA require Bioseciruty clearance. Please discuss with us before purchase as additional charges apply.
Fish are sold “AS IS” as per video. All fish are unique and may have flaws, irregularities, bumps, damage etc.
We recommend you use a computer to view.
NB: Marble, Grizzle, White, Gold and several other colours WILL CHANGE COLOUR over time.
They may change between when photographed and when shipped. If you are purchasing the fish for the colour alone, please check with us to see if the fish has changed before we ship out.
Once shipped we are not responsible for any natural colour change the fish may go through.
When paying via PayPal, please note the PayPal account used will be the primary email and often the only method we have to communicate to you. Please ensure you check this email account for your tracking number.
Fish will be shipped to the address you have registered with PayPal.
It is a breach of PayPal’s policy to ship to another address. Please ensure you provided the correct address, we cannot change what is listed.
1-2 bettas or 1-3 guppies will ship from $18.00 to most areas. Calculated at checkout.
(includes heat-pack/cold-pack as required)
We will always combine orders and refund any excess postage.
Please read the shipping policy before purchasing live fish.
Fish are shipped ASAP after purchase. We cannot hold stock.
You MUST be able to take delivery within a couple of days of purchase.
Shipping days are Mon-Wed, occasionally Thursday if there is no risk of delay.
We will email through tracking on the evening of shipment