Shipping Policy - Fishchick Aquatics
DOA (Dead On Arrival) Policy for Shipped fish
While we take great care in preparing and shipping fish, sometimes the stress of transport is too great. We are willing to refund the cost of any fish that arrives dead in the bag –subject to the following terms and conditions.
You MUST provide your FULL CORRECT address and contact phone number every time
you purchase. Items shipped without a phone number are NOT COVERED FOR ANY DOA or
A tracking number will be sent on the evening they fish are shipped out. You must use this to keep an eye on when the fish will be delivered and to note if there are
any issues. DO NOT leave checking the tracking until
Fastway Road Couriers
Fastway deliver door to door and require a signature on receipt. If you are not there to sign, they will leave the box. We do not cover any loss or theft of items left without a signature. If you cannot be home, arrange to have the box sent to a friend, relative or your work.
Any DOA must be photographed in the bag within 2hrs of receipt of delivery (when you sign for the fish or when it is left) Photos must be forwarded to 0431167315 or firstname.lastname@example.org within 2hrs of receipt of fish.
It is your responsibility to contact Fastway in your area to find out when the driver will be in
Go to https://www.fastway.com.au/courier-locator/
If you have not received the fish by the expected time,
you must call the courier and find out what is happening. Fastway depots close at 5pm. Please do not wait until 5pm to try and track down a shipment! Not all areas can be serviced by courier. When sending livestock, Fastway couriers will not be considered for routes with travel time over 2 days. Plants, dry goods etc are acceptable. Pricing: Blue Zone - $18, Lime Zone - $20,
Red Zone - $25, Orange Zone - $35
Most shipments by TOLL are overnight. If you are not there to receive the box will be left on
your doorstep. https://online.toll.com.au/trackandtrace/
Conditions as per Fastway above.
1kg satchel - $25,
3kg satchel $28,
5kg satchel $38
Items left without a signature are not covered for theft or loss.
For remote areas:
Shipping by Australia post is possible. This method is used for areas not covered by courier etc. This method seldom presents any issues. However, we offer no guarantee for fish OTHER THAN BETTAS that are shipped by this method. All stock sent through the post are at the buyers’ risk.
We offer live arrival on all Bettas for shipping times under 2 days ONLY.
As per other methods, DOA must be photographed and forwarded to us within 2 hours of delivery.
Items left without signature (optional extra of $3) will not be covered for theft, loss or delivery errors.
$18 by express post up to 3 small/medium bettas
or 1 trio of guppies
or 2 Giant bettas (short distance)
(Summer only, for winter, only 2 bettas and guppies need to move to the next cost level)
$23 by express post = 1kg satchel
up to 4 small/medium bettas
or 2 Giant bettas (long distance)
or 5-6 guppies
$25 by express post = 3kg satchel
As per 1 kg plus 1 bag leaves
or 2-4 potted plants (depends on size)
or several accessories (depends on size) such as a tin of BSE or scoop etc
$35 by express post = 5kg Satchel
up to 32 guppies
up to 20 medium bettas
up to 25-30 medium and small bettas
Up to 10 giant bettas
or a combination of fish and plants/accessories
Shipments containing no live fish, plants or cultures: up to 500g = $8 standard post, $11 express
post, 3kg satchel = $17
Refunds cover the cost of the fish only. Shipping costs are not refunded.
Payments by direct deposit will be refunded to your account. Please provide bank account details. Paypal payments will be reversed. Refund amount will be the cost of the fish as if it was purchased separately, regardless if it is part of a pair or trio.
Replacement stock shipped at buyer's expense. The decision to refund or replace is at the sole discretion of Fishchick Aquatics. If you elect to have a replacement
shipped and then change your mind you will not be entitled to any refunds.
If your fish arrive sick or weak you must notify us of their condition within 6 hrs. Notifications
after this time will not be considered for any subsequent DOA claim.
Please accurately describe the symptoms, including water parameters (precise measurements), so a diagnosis may be made. If you do not know the ideal water conditions for the
fish you are receiving please ASK or do some research. If you do not know how to CORRECTLY
un-bag fish, please ASK. Adjust your water to the requirements of the fish – not the other way around!
General shipping info:
All fish are double bagged.
Goldfish, guppies and large fighters or wild bettas are inflated with pure oxygen. We add some form of shipping aid to the water eg stressguard/stresscoat, ammolock. During cold months a heatpack is added to the box. Bettas may be shipped lightly sedated in an effort to prevent the males chewing their fins during shipping. This means they are often a little groggy on arrival. Do not panic. Just allow the fish to recover in his tank. Regardless of if they are sedated or not, it can
take fish a day or 2 to recover from shipping.
DO NOT FEED fish on the day of arrival. It takes time for the gut microflora to re-establish. Most imported fish are accustomed to live food. They may refuse pellets. Vary the diet to see what they will accept.
We would appreciate if you could advise us of any adverse weather conditions, road closures, natural disasters, local public holidays etc that may affect the safe shipping of your fish.
We reserve the right to refuse to ship fish during periods of extreme weather or times of natural disasters.
During cold/hot weather we add heat packs/ice packs at no extra cost.
We CANNOT guarantee an exact shipping or arrival date. You will be notified by email with
a tracking number once the fish have been shipped. We ship out Mon-Wed. Those
packages with the longest travel time will be shipped out first. It is not always possible to
send fish on an assigned day.
NB: There is NO guarantee that estimated arrival times will be met.
Post can be delayed, airport workers go on strike, natural disasters, accidents and breakdowns can stop road transport. Arrival days are “best-case scenario” ONLY. Please make alternative arrangements if you cannot take possession of your shipment on other days.
If you take time off work, or arrange for someone to be home to receive the delivery, be aware that it may not arrive on that day.
PLEASE NOTE Re Bettas: we are not responsible for fish that arrive with chewed or damaged tails, fish that will not eat or breed for you, or generally fail to thrive after they arrive.
All fish are in good health at time of shipment.
NB: If you purchase a HM Male - read this!!
ANY BETTA WITH THE MARBLE GENE WILL CHANGE COLOUR AND PATTERN OVER TIME.
White, gold, yellow and cellophane colours also change over time.
**If you arrange payment for shipping you are deemed to have agreed to these terms and conditions **
*If you are under 18year of age you must have your parent’s permission before purchasing*
Policy As at April 2018
© Copyright, Fishchick Aquatics April 2016